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xe444 collects and uses your information to keep your account running — login sessions, wallet activity through bKash, Rocket, and Upay, and your device history. This page explains what we collect, why we collect it, and what choices you have over your own data, subject to your local law and eligible region.
When you open an account with us, we collect the information needed to verify your identity, process your wallet transactions, and maintain your session across devices. This includes your registered mobile number, the payment method you use — bKash, Rocket, or Upay — and the transaction records attached to your account wallet. We also collect device identifiers and browser session data to support account continuity when you switch between your phone and a desktop browser. We do not sell your personal data to third parties. Data retained for transaction records is held in line with the requirements of applicable financial and data regulations for the eligible regions in which this service operates. Your use of this platform and the applicability of this policy depend on your local law and the regions where access is permitted. If you are accessing from Bangladesh, the data handling described here applies to your account as configured. We may update this policy when our practices or applicable requirements change, and we will note the revision date at the top of this page when we do. Continued use of the account after an update means you have reviewed the revised policy.
Transaction references tied to your bKash wallet are stored as part of your account history. These records are used for dispute resolution and account verification, not for marketing profiling.
Rocket payment references are logged against your account in the same way. You can review the transaction entries visible in your account wallet section at any time after signing in.
Upay transactions are recorded under your account profile. If a discrepancy appears, these records are the reference point our support team uses when reviewing your case.
We store device and browser session tokens to keep your account active across your phone and desktop. This data is not shared with studios or game content providers.
Not every part of your experience on this platform falls under a single policy. Understanding which areas this document covers — and which are governed separately — helps you know where to direct a question or request. Four distinct areas are set out below so you can see clearly what this policy addresses and what sits outside it.
Login credentials, session tokens, and identity verification steps are covered by this policy. We manage that data directly and you can request a review or correction through our support route.
Payment records for bKash, Rocket, and Upay transactions processed through your account are within scope. The payment networks themselves operate under their own separate data terms.
Game content served by studios such as Pragmatic Play, PG Soft, and Spadegaming is delivered through their platforms. Their content pipelines and any data they handle independently fall outside this policy.
Links or embedded tools that direct you away from this platform are not covered here. Once you leave our domain, the third party's own privacy terms apply and we have no visibility into that data handling.
You have real options when it comes to the data attached to your account. The most direct way to review what we hold is to sign in and open the account settings section, where your registered details, linked payment method, and session records are visible. If something looks wrong — a name spelled incorrectly, an outdated mobile number, a payment method you no longer use — the correction process starts there. Submit the change through the account details field and our support team reviews it. For questions that the account panel does not answer, or for a formal request to understand what data is held under your profile, you can reach us through the support routes listed on this page. We respond to data queries through the same channels we use for account help, so there is no separate form to locate. Eligibility to exercise specific rights may depend on the region you are accessing from and applicable local law.
Sign in and open the account section to see your registered details, transaction history, and linked wallet entries. What is visible there is a direct reflection of what we hold on your profile.
If your name, mobile number, or linked payment method needs updating, use the account details field after signing in. Our team reviews submitted corrections and confirms the change by support message.
Questions about what specific data we hold, why we hold it, or how long it is retained can be sent through the live chat or email route listed in the support section below.
For requests that require us to act on your data — such as closing an account or disputing a transaction record — contact support directly. We will confirm receipt and outline the next step.
Privacy and data questions follow the same support paths as account help. Use the route that works best for you — the response process is the same regardless of which channel you choose.
Open the chat widget on any page while signed in. Describe your data question or account concern and a support agent will pick it up. This is the fastest route for questions that need a back-and-forth.
Send your query to the support email address shown in the contact section of the site. Include your registered mobile number so the team can locate your account without asking for it separately.
The help section accessible from your signed-in account menu contains published answers to common data and wallet questions. Check there first — it may resolve your query without needing to contact the team.
Keeping your account data secure is a practical commitment, not a policy statement. We apply session-based access controls so your account can only be reached through an authenticated login on your registered device. Cookie data collected during your session is used for account continuity — keeping you signed in as you move between the lobby, your wallet, and game rooms — and is not shared with game content studios. Data retention follows the periods required under applicable regulations for the regions we serve, and we do not hold account data beyond those periods without a specific reason such as an open dispute. If you want to know how long a specific type of record is kept, ask through the support route and we will give you the answer for your account type.
Cookies on this platform handle your login state and keep your account session active across page loads. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how your account functions.
Access to your account requires authentication at login. We do not store your bKash, Rocket, or Upay credentials — only the transaction references that confirm a payment was made against your account.
Transaction and account records are kept for the periods required under applicable rules for eligible regions. Records tied to open disputes may be held longer until the case is resolved and closed.
To request a correction, deletion, or explanation of retained data, contact us through live chat or email. We confirm receipt and outline what action is available under the applicable rules for your region.
These are the questions we receive regularly about how data is managed on this platform. If your question is not answered here, contact support through live chat or email.
We collect your registered mobile number, the identity details you submit during account setup, your linked payment method — bKash, Rocket, or Upay — and your device and session information. Transaction references are stored against your account wallet as activity occurs.
Sign in and open your account settings to view your registered details, linked wallet records, and transaction history. For a broader picture of what is held, send a request through live chat or email and we will outline what the account profile contains.
Go to the account details section after signing in and submit the correction through the fields shown there. Our support team reviews it and confirms when the change has been applied. For details that cannot be edited directly, contact support through live chat.
Game studios receive only what is needed to deliver game content to your session — they do not receive your payment credentials, wallet records, or personal registration details. Your bKash, Rocket, and Upay transaction data stays within your account profile.
We retain records for the periods required under applicable regulations for the eligible regions we serve. If a dispute is open, related records are kept until it is resolved. Ask our support team for the specific retention period that applies to your account type and region.
This policy applies to account holders in regions where access is permitted under local law. If you are in Bangladesh and your account is active, the data handling described here reflects how your information is managed. Access and eligibility always depend on your local law and your region's status.